Testimonials

Below are just some of the wonderful emails and notes received
by us at Pets In Heaven ®. We would like to sincerely thank everyone
 who has taken the time to write to us.

Dear Ian,

Thankyou so much for the love and care you gave us, at our time of loss, when we had to say goodbye to Diesel . You were there for us 2 years ago when Diesel's Mum ( Roxy ) passed away. We would not have wanted anything different for Diesel. Their should be more people in this world like you, and the world would be a much better place!
Thankyou once again.
God Bless
Keep up the great work you are doing!

James & Sylvia Spiteri and Family xoxo

Dear Ian

I would like to thank you Ian on behalf of our family for helping to ease the pain that filled us on the evening we said good bye to our boy. To see him at peace in the basket with the soft music playing helped me to know that he was in good hands and that you would look after him. Words cannot express how much that final picture in my mind has helped me in knowing that we made the right choice in choosing Pets in Heaven and given Bobby the dignified ending that he so deserved. I cannot speak highly enough of you to those many who knew Bobby as a loved member of our family.
Thank you from the bottom of our hearts!

Nicole and Peter Abdilla and Family

Dear Ian,

Thank you so much for the time you had spent with me and my family after out little girl 'Sheba' had passed away. Your kind words and support meant the world to us, and we will never forget the send-off we got to give to our little girl. You treated her with the utmost respect and dignity. It was just so beautiful. Your kind words, smile and generosity was so warm and loving. You knew exactly what we were going through and we can't thank you enough for what you had done for us. We will never forget you. We knew our little girl would be in safe hands when it was time to take her away.Thank you for bringing her back to us so quickly.

My family and I were in shock when Sheba had passed. After 14 years of having her in our lives and in our home, we knew her time would not be forever, but we were not ready for her passing. I guess we can never prepare ourselves for something so sad. I don't know how long it will take for my family and I to stop grieving for Sheba. She was a large part of our lives and was always there. Now she has gone and she has left a large hole in our heart.

We know she has crossed over the rainbow bride to our other furry friends. Not a day goes by where we don't think about her - We think about her everyday... all the time.

Thank you again Ian.
God Bless!

Narelle and Darryl Snowden
Eilief and Roberta D'Castro x x x x

Dear Ian, 

Eddie and I cannot express into words how much you and your service meant to us. The passing of our beautiful little lady " Minya " has been an 
incredibly diffulcult time, she meant the world to us, she was small in stature but huge in heart, personality and love. We wanted her final 
farewell to be as special as she was to us and to represent the love, and the beauty that she gave to us each day. We were blessed to share our 
lives together. For us, you made that possible, she looked like an angel  sleeping, comforted by beautiful surroundings and music as we began to 
say our final farewell to her. The loss of our little lady has torn our  hearts apart, but we have been comforted by the love, compassion and 
sincere understanding you have shown us through-out our time of grief,  we knew in our hearts that she was going to be safe and loved in your care and that  meant the world to us.  We are now united once again and continue to share our lives together  with her in her special and most beautiful "resting place"  Thank-you from the bottom of our hearts for all that you have shared  with us, for all that you share with others and,  for all that "You Are" 
 
All Our Love and Best Wishes, 
 
Eddie, Narelle " MINYA ", Chaskah, Mahdi and Phoebe

Dear Ian,

We would like to sincerely thank you for your loving, compassionate and genuine care that you provided, when we had to say good bye to our fur baby Belle . 

Unaware of your services, after saying goodbye to Belle at home, we took her to the vet clinic.  Wrapped in her blanket, we left her there on the concrete floor at the back of the clinic.  She was to be cremated through clinic cremation services.  It is suffice to say many tears were shed and I had trouble leaving my baby there. 

In the early hours of the following morning, somehow we were guided to the Pets In Heaven website.  What can we say about when you arrived to pick our fur baby from the clinic!  Was it the elegant basket in chiffon surrounding or the cute little soft toys with roses on the side?  Without a doubt, it was everything you described & more, but most importantly, it was the person that greeted us with a great deal of compassion and offered me a warm gentle hug.  We are so grateful for having had the opportunity to say good bye to Belle in the manner that we did.  I was haunted for 2 nights with the image of her in a black bag at the back of the vet clinic but now when I close my eyes, my last memory of her is, Belle resting peacefully in a beautiful basket, surrounded by flowers and the soothing music in the background. 

There was a tremendous sense of relief, the moment we left Belle in your care.  We knew our fur baby was in safe, trusting hands.  Thank you again for being exceptionally attentive and patient throughout this experience.  Thank you for providing a service that not only takes the uncertainty out of how ones fur baby is transported or treated during their final journey but also creates an ever lasting and tranquil memory to reflect on for ever.   God Bless!

Anna & Andrew - Mitcham

Yours sincerely,
Tim and Jason, St Kilda East.

Dear Ian,
When I knew that my beloved, best friend and loyal companion of 13 years Barney , my border collie's life was coming to an end I rang you for his arrangements. Even though I was crying my eyes out you were patient and very understanding. When Barney was put to sleep and you came to pick him up I knew he would be in good hands. You were understanding, professional and offered your condolences in our sad time. I knew from when I met you I knew I had chosen the right person. You allowed us to take our time and say our final farewell to him. You treated Barney with the respect he deserved. He has gone to a better place; however, we have happy memories of him in our hearts. I have no hesitation of recommending Pets In Heaven to anyone.
Thank you again for your understanding.
Dorothy, Anne and Frank - View Bank

Dear Ian,
I wish to thank you sincerely for your genuine compassion and empathy during our time of grief. From the moment I heard your voice on the other end of the telephone line in the early hours of the morning I knew that everything was going to be okay. Holly our beautiful 20 year old cat died peacefully on the 19th of November 2007. After experiencing a traumatic event following the death of our 14 year old Dalmatian 2 years ago from a so called "caring pet service" I was relieved to have found such a wonderful person to take care of our girl as if she was your own. The dignity Holly deserved and received from you Ian was the most wonderful gift. I will never forget your kindness. It gave us peace of mind to know that you personally took care of her from the time you picked her up from our home to bringing her back to the front door. I would also like to thank you for supporting the inclusion of our dogs Mojo, Ruby and Lucy in the farewell ceremony. They all loved Holly so much. I have no doubt that it made their experience of loss easier. We always believed that Holly really saw herself as a dog. Thank-you once again Ian. We will never stop recommending your service to all we meet.

Deborah and Justine

There aren't many people on this earth who will share their time with a complete stranger. Sadly, and to my regret I didn't know of the services that you offered for our 'Fur babies', till after our beautiful Tarsha passed aged 16 years. My daughter and I want to thank you from the bottom of our hearts for bringing her back home to us from the Vets. Sitting with Ian sharing the memories of our girl meant the world to us. You comforted me from the moment you walked in through my front door with a hug as I cried. Your words of comfort and true understanding of how we felt when you handed her back to us, came from your heart, your soul and it made it all that little bit easier to deal with. Your compassion and love for animals is a true testament in itself and we shall be forever grateful to you. I spread the word about Pets in Heaven, so others may be comforted knowing that your wonderful services exist. Our Tarsha sits on my kitchen dresser watching over us as we do her. Our Angel is home. Thank you Ian.

Jenny and Kayla - Ferntree Gully

I knew that I could not watch my gorgeous little friend Truff waste away for much longer.  She had her good days, but some days she really looked like life was not much fun. I also knew I wanted to ensure that she had the most appropriate ‘send off’ that I could give her as she had been a big part of my life for over 13 years.  Luckily I had a little time to prepare for the awful decision I had to make and even more fortunately came across Pets In Heaven on the Internet.  From the first phone call to enquire about what was involved until the delivery of my precious girl’s ashes I was amazed by the time, care and commitment put into this service.

Ian was such a soothing and reassuring  person to have on the other end of the phone as I tried to make decisions that I was really dreading having to actually finalise.

I was so grateful for them getting me in touch with Rebecca, who came to put my sweet one to sleep when my own vet couldn’t/wouldn’t make themselves available out of hours.  Rebecca helped make a very sad and torturous morning more bearable due to her gentle manner and patience.  We have our beautiful torti back now and she keeps an eye on us from the sunny shelf she now sits upon!  I appreciated all the care and consideration you gave Craig and I and our sweet Truff, we knew she was safe and in good hands the moment she left us.  Ian spent quite some time with me on that last visit as we reflected on what a little fluffy can bring to your life and about how making their exit from your life as loving and dignified as possible can affect your recovery from the awful loss.  Thanks again Ian  for a wonderful and very much needed service-

Sharon and Craig

Our much loved little Jack Russell Cross, Sandy passed away peacefully at home aged 17. As it was a Sunday afternoon and my local vet wasn't open, the animal emergency clinic suggested we contact you for a cremation. You couldn't have been more compassionate, sympathetic and kind. When I all I could do was blubber into the phone, your kind words helped me to come to terms with our sad loss. Knowing that Sandy was in caring and safe hands on her final journey was a great comfort to me and my family. Ian was lovely when he brought Sandy's ashes back home to us and he spent some time with us as we chatted about her as shared anecdotes and photos about our precious little dog. We miss her terribly but we gave her the best send off possible to 'doggy heaven' where she is now running free of pain and old age. Thank you again for a fabulous service.

 Jenny Joyce & Family

Catherine and myself (Albee) would like to say thank you for all the help and support you have given us during this difficult time that we had for our fur baby Ming . We thought your service was caring and thoughtful that you had made such a unique effort into bringing the best to offer for our loved one and giving us a touching farewell. Keep up the good work as you know that all those who passed away are looking down smiling and saying thank you. I am very pleased that Catherine had specifically picked you, faith led us to you with one glimpse off the internet. So once again Thank You Very Much and hope to catch up soon.

Albee and Catherine - St Albans

If you would like to send  Ian an email or note with your thoughts comments or suggestions about Pets In Heaven ®, then please do so to email   info@petsinheaven.com.au